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Refund Policy – Strong 8k IPTV | 7-Day Money-Back Guarantee

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Refund Policy

Our fair and simple rules for refunds on Strong 8k IPTV subscriptions.

Last updated: October 14, 2026

1. Overview

At Strong 8k IPTV, customer satisfaction comes first. This Refund Policy explains when you can request a refund, under what conditions, and how to claim one. By purchasing a subscription, you agree to the terms below.

2. Eligibility for a full refund

You are entitled to a full refund in the following cases:

  • Activation failure — your account could not be activated or delivered at all after payment.
  • Service not as described — the core service (channels, VOD or login access) is fundamentally different from what was advertised and the issue cannot be resolved by our support team.
  • Technical failure we cannot fix — if you experience a persistent technical problem and our team is unable to restore your service within a reasonable resolution period.

3. 7-day money-back window

If you face any serious issue with your subscription during the first 7 days after activation and we cannot resolve it, you may request a full refund — no questions asked.

4. Non-refundable cases

Refunds are generally not provided when:

  • You simply change your mind after the account has been activated and used.
  • The issue is caused by your own device, internet connection or app configuration — although our team will always help you fix it first.
  • The subscription period has already significantly passed (partial refunds may be considered for unused months in long-term plans).
  • The account was shared, resold or abused in violation of your plan's connection limit.
  • A specific channel, event or VOD title is temporarily unavailable — content libraries are updated daily, but occasional gaps can occur.

5. Partial refunds

For 6-month and 12-month plans, if a serious unresolvable issue occurs partway through your term, we may offer a prorated refund for the unused full months, or a free extension/service credit — whichever you prefer.

6. How to request a refund

Requesting a refund is simple — contact us with your order details:

Please include the email or WhatsApp number used for your order and a short description of the issue. Our team will review your request and respond within 24 hours.

7. Processing time

Approved refunds are processed within 3–7 business days, depending on your payment method. We will confirm once the refund has been issued.

8. Our commitment

With 99.9% uptime, AntiFreeze Technology™ and 24/7 support, most issues are resolved in minutes — long before a refund is ever needed. But if something truly can't be fixed, we make it right.

9. Contact

Questions about this policy? Reach us anytime: